Terms and conditions

Terms
and conditions

This English translation is provided for information only. In case of any discrepancy, the French version prevails.

Terms applicable to any running coaching service and any workplace ergonomics service provided by Corto Benzoni, trading as HORIZON, Route Aloys-Fauquez 56, 1018 Lausanne, Switzerland (hereinafter “the coach”) to any natural or legal person using them (hereinafter “the client”).

Version in force since 2 October 2026

1. Scope

These general terms and conditions govern all services provided by Corto Benzoni under the Horizon name, whether running coaching or workplace ergonomics services, and whatever the booking method (WhatsApp, email, phone, website form or verbally).

They apply to private clients and business clients alike. Where a clause concerns only one of these groups, it says so.

They are communicated to the client before the contract is concluded and are deemed accepted upon booking a first service, accepting a quote or paying a deposit.

Any differing terms of the client, in particular general terms of purchase, apply only if Corto Benzoni has accepted them in writing.

2. Description of services

For private clients:

• The assessment. A sixty-minute interview covering the client's medical history, injuries, sleep, schedule and goal, followed by a written report handed to the client. It is included in the first block; when booked on its own, its price is deducted from the first block if the client continues.
• The four-week block, in three plans.
  • Self-guided: a written preparation, session by session, a video call every four weeks and a reply to the client's questions within 48 working hours.
  • Coached: the content of the Self-guided plan, two one-to-one sessions, a weekly written review and a reply within the same working day.
  • All-in: the content of the Coached plan, plus one one-to-one session per week.
  The blocks follow on from one another with no long-term commitment; the client chooses their plan at the end of each one.

For companies:

• Workstation set-up. Observation of the workstation in use with the person who occupies it, adjustment of the existing equipment, and a written report distinguishing what has been adjusted from what requires new equipment.
• Manual handling and posture training. A group session covering sitting posture, carrying loads and sustained positions, followed, where applicable, by a visit to the workstations.
• Preparing a group for a race. A written plan for each participant, one supervised session per week and individual follow-up, for a group of employees signed up for the same event.

The exact content, duration and terms of each service are agreed with the client during the assessment or the preliminary visit, and may be adapted during performance. Written preparations and reports are personalised documents, provided on an individual basis and not transferable to third parties.

Not included in the prices: race entry, licence and bib fees; the client's personal equipment; any furniture, materials or workstation equipment, which remain the company's responsibility and are neither supplied nor resold by Corto Benzoni; medical, paramedical or dietary consultations; travel outside Lausanne and its surroundings, unless otherwise agreed.

3. Nature of the services, limits

The information published on this website (preparation times, weekly volumes, types of session) is educational and indicative. It does not constitute a personalised preparation and must not be applied without supervision.

3a. Limits specific to ergonomics services

The analysis of a workstation and training in manual handling and posture are neither a medical act nor physiotherapy. They make no diagnosis and replace neither medical advice nor an assessment of fitness for work.

Corto Benzoni works as an ergonomist. He is not an occupational safety specialist, and his services do not replace the use of occupational safety specialists where the company is required to call on them.

Implementing the recommendations is the employer's responsibility, the employer being solely responsible for the design of workstations within the meaning of Art. 6 of the Swiss Labour Act and Art. 2, 23, 24 and 25 of its Ordinance 3. The reports provided are a technical opinion; they entail no certification, approval or attestation of compliance.

No quantified reduction in absenteeism, musculoskeletal disorders or costs is promised, guaranteed or implied.

4. Health conditions and client obligations

Running is a physical activity with inherent risks: muscle, tendon and joint injuries, falls, fainting and, although rarely, cardiovascular events.

The client undertakes to:

1. Make sure, personally and if necessary with a doctor, that their state of health allows them to run and to follow the training offered. Prior medical advice is strongly recommended for everyone, and required in the case of a history of heart or respiratory problems, high blood pressure, diabetes, joint or tendon conditions, pregnancy or the postnatal period, significant excess weight, ongoing medication, a return after injury or after a long break from all physical activity, and from the age of 40 when resuming activity.
2. Complete the health questionnaire provided at the initial assessment honestly and in full, and spontaneously inform the coach of any change in their condition, any pain, injury, illness, pregnancy or change in treatment occurring during the coaching.
3. Follow the technical and safety instructions given during sessions, as well as the traffic rules during runs on public roads.
4. Stop exercising immediately and inform the coach in the event of unusual pain, abnormal breathlessness, dizziness, chest pain or feeling unwell, and consult a doctor.
5. Not attend a session under the influence of alcohol, drugs or substances that impair alertness.

The client acknowledges that concealing or misreporting health information may compromise their safety and engages their own liability.

The coach may refuse, interrupt or adapt a session if he considers that the client's condition, the material conditions or the weather do not allow it to be conducted safely. A session interrupted for this reason does not give rise to a refund when the cause is attributable to the client.

5. Formation of the contract

For a private client, the contract is concluded when Corto Benzoni confirms in writing (WhatsApp or email) the booking of an assessment or a block, or upon receipt of a deposit. For a company, it is concluded by written acceptance of the quote, drawn up after the preliminary visit or discussion.

Corto Benzoni may refuse a request without giving reasons, in particular when the goal seems incompatible with the client's starting point, the time available or their declared state of health.

6. Prices and invoicing

Prices are given in Swiss francs (CHF). VAT not applicable: the coach's annual turnover is below the legal registration threshold of CHF 100,000 (Art. 10 para. 2 let. a VAT Act). If this threshold were exceeded, prices would be adjusted accordingly and the client informed in writing.

The prices in force are those displayed on the website at the time of booking, or those in the accepted quote. The coach may change his prices at any time; the change has no effect on services already booked or paid for.

An invoice is issued for each payment. The coach's travel is included in the price for sessions taking place in Lausanne and its immediate surroundings.

7. Payment terms

• The assessment: payment no later than the day of the interview.
• The four-week block, whatever the plan: full payment before the start of the block.
• Services to companies: invoiced after the service, payable within thirty days. For a first collaboration or an amount above CHF 2,000, a 30 % deposit may be requested with the order.

Accepted payment methods: bank transfer and TWINT. Invoices are payable within 30 days of receipt. In the event of late payment, the client is in default without a reminder from the agreed due date (Art. 102 para. 2 of the Swiss Code of Obligations, CO); default interest of 5 % per year is due (Art. 104 CO). The coach may suspend services until full payment.

8. Booking, rescheduling and cancellation

Cancellation by the client

• More than 24 hours before the session: cancellation or rescheduling free of charge.
• Less than 24 hours before, or no-show: the session is due and counted. In the event of an unforeseeable and duly justified impediment (illness, accident, sudden work obligation, childcare), the coach may waive this charge; this tolerance is assessed case by case and creates no entitlement.

Late arrival

A session that starts late because of the client ends at the scheduled time and remains due in full. After 20 minutes of delay without notice, the session is considered missed.

Cancellation by the coach

If the coach is unable to attend, the session is moved to a date agreed together or, failing agreement within a reasonable time, refunded pro rata.

Cancellation of an on-site company service

An on-site company service cancelled more than seven days before the agreed date is rescheduled free of charge. Between seven days and forty-eight hours before, 50 % of the amount is due. Less than forty-eight hours before, or if the participants are absent, the service is due in full, as the preparation time has already been committed.

9. Bad weather and force majeure

Sessions take place in all weather: rain, cold and wind do not justify rescheduling. Sessions made dangerous by ice, thunderstorms, a heatwave, an official weather warning or declared air pollution are, however, rescheduled free of charge.

Neither party is liable for non-performance due to force majeure (natural disaster, decision by an authority, epidemic, ban on gatherings). The services are then rescheduled; if rescheduling proves impossible for a lasting period, the services not provided are refunded.

10. Duration, interruption and termination

Individual coaching is agreed in renewable four-week blocks. Services to companies are agreed for the duration stated in the quote.

The coaching contract is a mandate within the meaning of Art. 394 et seq. CO. In accordance with Art. 404 CO, either party may terminate it at any time, without having to justify the decision. In that case:

• the services already provided are due, as well as the expenses incurred by the coach;
• the balance corresponding to services not provided is refunded to the client within 30 days;
• the party terminating at an inopportune time is liable for the damage caused to the other party (Art. 404 para. 2 CO).

In the event of a long-term injury or illness certified by a medical certificate, the coaching is suspended and resumes on a date agreed together, at no extra cost.

11. No guarantee of results

The preparation times, volumes and paces mentioned in documents or on the website are educational orders of magnitude, never contractual commitments.

12. Liability

The coach is liable for damage caused intentionally or through gross negligence. To the extent permitted by Art. 100 CO, his liability is excluded for any slight negligence, as well as for:

• the consequences of health information that is inaccurate, incomplete or withheld by the client;
• the client's failure to follow technical, safety or training load instructions;
• sessions and runs carried out independently, without the coach present;
• injuries occurring during an event organised by a third party;
• theft, loss or damage of personal belongings;
• indirect damage and loss of earnings.

Any clause excluding liability for wilful misconduct or gross negligence is null and void by law; these terms do not seek to exclude it.

13. Client insurance

The client alone is responsible for their insurance cover. It is up to them to be validly insured against accidents (accident insurance under the UVG/LAA through their employer, or accident cover through their KVG/LAMal health insurance for people not in paid employment) and to hold private third-party liability insurance.

The coach does not insure the client and does not replace any of the client's insurance policies.

14. Equipment, clothing and venues

The client turns up in suitable clothing and running shoes in good condition. The coach may recommend equipment; this advice does not make him liable for the final choice, which belongs to the client.

Small equipment brought by the coach (resistance bands, mats, cones, stopwatch) remains his property; the client is liable for any culpable damage. For sessions at home, the client provides a clear and safe space, and is responsible for the suitability and safety of the premises.

15. Image rights

No photograph, video or audio recording of the client is made, kept or published without their prior, free, specific written consent. This consent specifies the media concerned (website, social networks) and the period of use. It may be withdrawn at any time, without giving a reason; withdrawal applies for the future and leads to the removal of the content concerned within a reasonable time.

No footage in which a third party could be identified is published.

In companies, no image of a workstation, premises or employee is taken or published without the written consent of the company and of the people concerned. Photographs taken as part of a workstation analysis are used solely to draw up the report provided to the client, and are deleted once it has been delivered.

16. Data protection

The processing of the client's data, including health data, which is sensitive data within the meaning of Art. 5(c) of the Federal Act on Data Protection (FADP), is described in the data protection policy, which forms an integral part of these terms.

The coach is bound to discretion regarding all personal information that comes to his knowledge in the course of the coaching.

17. Right of withdrawal

Swiss law does not provide for a general right of withdrawal for service contracts concluded at a distance.

However, where the contract was concluded through doorstep selling or in similar circumstances, or by telephone at the coach's initiative, and the consideration exceeds CHF 100, the client has 14 days to revoke their offer or acceptance (Art. 40a et seq. CO). Revocation must be made in writing; the deadline is met if the notice is sent within it.

Independently of this right, Art. 404 CO allows the mandate to be terminated at any time (see Article 10 above).

Clients residing in the European Union. Where the client is a consumer residing in the European Union, they also benefit from the mandatory rights granted by the law of their country of residence, in particular a fourteen-day withdrawal period for contracts concluded at a distance, as well as the rights provided for by the General Data Protection Regulation. These rights apply regardless of the choice of Swiss law made in Article 20.

18. Changes to the terms

The coach may change these terms. The applicable version is the one in force on the date the contract is concluded. Any substantial change affecting ongoing coaching is communicated to the client, who may object to it; failing agreement, Article 10 applies.

19. Partial invalidity

If any provision of these terms proves to be void, unlawful or unenforceable, the other provisions remain fully in force. The provision concerned shall be replaced by a valid rule whose economic effect comes closest to the parties' original intention.

20. Applicable law and jurisdiction

These terms and any contract arising from them are governed by Swiss law, excluding conflict-of-law rules and the Vienna Convention on Contracts for the International Sale of Goods.

Subject to the mandatory places of jurisdiction provided for by law, in particular the consumer's place of residence within the meaning of Art. 32 of the Swiss Civil Procedure Code, the exclusive place of jurisdiction is Lausanne, Switzerland. The parties will endeavour to settle any dispute amicably before taking legal action.

Contact

Corto Benzoni, trading as HORIZON
Route Aloys-Fauquez 56, 1018 Lausanne, Switzerland
Email: contact@horizonrun.ch · Phone: +41 76 436 61 62